Cancellation & Return Policy
Booking, modification, payment, refund and cancellation terms for Ahmedabad Airport Cab.
1. Booking Policy
When booking a cab through ahmedabadairportcab.com, using our services, mobile platform or contacting our booking team, the following terms apply:
- Cab bookings can be made up to 180 days before the scheduled trip date.
- Bookings must generally be made at least 3 hours before the scheduled pickup time, subject to vehicle availability.
- Customers can book online or contact the booking team directly at +91 97244 29334.
- To confirm an online booking, an advance payment may be required. The advance amount will be adjusted against the final trip fare.
- Once a booking is confirmed, an appropriate vehicle will be assigned before the scheduled pickup. For regular bookings, vehicle and driver details are generally shared in advance. For outstation one-way bookings, vehicle allocation may be completed closer to the scheduled departure time.
- Customers may receive booking confirmation and vehicle/driver information through SMS, WhatsApp, email or phone, depending on the booking method.
- Customers are advised to keep their booking confirmation, booking ID or confirmation message available at pickup.
Airport Pickup
For Ahmedabad Airport pickup services, customers should provide accurate flight details wherever applicable. Flight number and arrival information help our team coordinate the pickup more effectively. Passengers are requested to keep their mobile phone reachable around the scheduled arrival/pickup time.
2. Vehicle Breakdown or Accident
In the unlikely event of a vehicle breakdown, accident or other operational issue affecting the booked vehicle, Ahmedabad Airport Cab will make reasonable efforts to arrange an alternative vehicle, subject to availability.
If an alternative vehicle cannot be arranged and the booking needs to be cancelled, the applicable advance amount may be refunded.
Ahmedabad Airport Cab shall not be responsible for indirect losses, missed flights, business losses, hotel expenses or other consequential expenses arising from circumstances beyond our reasonable control.
3. No-Show Policy
If a customer does not appear at the agreed pickup location or fails to notify us about a change or cancellation before the scheduled pickup time, the booking may be treated as a no-show. In such cases, the advance payment may be forfeited in full.
For bookings where the advance payment is less than ₹500, Ahmedabad Airport Cab reserves the right to request an additional amount where necessary to cover reasonable operational losses arising from the no-show.
4. Driver No-Show
If the assigned driver fails to report for a confirmed booking, Ahmedabad Airport Cab will make reasonable efforts to arrange a replacement vehicle or driver as quickly as possible. If a suitable replacement cannot be arranged, the advance amount paid for the booking will be refunded.
5. Booking Modification Policy
Customers may request changes to pickup date, pickup time, pickup location, drop-off location and vehicle category, subject to availability. Requests to modify pickup date or time can generally be made without a modification fee if communicated at least 24 hours before the original scheduled pickup time.
Modification requests should be made by contacting Ahmedabad Airport Cab at +91 97244 29334 or through the available official communication channels. All modifications are subject to vehicle availability and operational feasibility.
Changes After the Trip Has Started
Changes requested after the journey has commenced may be accepted subject to availability and operational conditions. Any additional distance, waiting time, route change, toll, parking or other applicable charges may be added to the final fare.
6. Payment Policy
The applicable advance amount must be paid at the time of booking whenever required. The remaining balance is payable to the driver during or at completion of the trip, according to the confirmed booking fare. Any payment made toward the trip will be adjusted against the final invoice. Customers should confirm accepted payment methods before travelling.
If the final trip amount is lower than the advance payment already received, the eligible balance amount will be refunded within approximately 5–7 working days after completion of the trip, subject to payment-processing procedures.
7. Cancellation Policy
Cancellation requests should be communicated as early as possible by contacting Ahmedabad Airport Cab at +91 97244 29334 or through the official communication channel used for the booking.
| Cancellation Time | Refund / Cancellation Charge |
|---|---|
| More than 24 hours before pickup | 75% refund |
| Within 24–12 hours before pickup | 40% cancellation charge |
| Within 12–6 hours before pickup | 50% cancellation charge |
| Within 6 hours before pickup | 100% cancellation charge |
The refund percentage is calculated on the applicable refundable advance amount, subject to the booking terms.
8. Cancellation by Ahmedabad Airport Cab
If Ahmedabad Airport Cab has to cancel a confirmed booking due to unavoidable circumstances, vehicle unavailability, operational limitations, safety concerns or other circumstances beyond reasonable control, the customer will be eligible for a 100% refund of the advance amount paid for that booking. Where reasonably possible, we may also attempt to arrange an alternative vehicle or suitable transportation option.
9. Refund Processing
Approved refunds will generally be processed within 5–7 working days after cancellation or completion of the relevant trip, depending on the payment method and banking/payment-processing timelines. Any applicable non-refundable transaction or processing charges, if communicated at booking, may be deducted.
10. Important Customer Responsibilities
- Providing accurate pickup and drop-off details.
- Providing correct flight information for airport pickup bookings.
- Keeping the registered contact number reachable.
- Informing us promptly about changes to flight schedules or pickup requirements.
- Arriving at the designated pickup point on time.
- Reviewing the confirmed fare and booking details before travel.
Flight delays, changes or cancellations should be communicated to our team as soon as possible so that appropriate arrangements can be considered.
11. Policy Updates
Ahmedabad Airport Cab reserves the right to update or modify this Booking and Cancellation Policy when necessary to reflect operational, legal or service-related changes. The latest version published on ahmedabadairportcab.com will be considered applicable to future bookings.
Contact Ahmedabad Airport Cab
For booking assistance, cancellation requests, modifications, refunds or airport transfer support:
+91 97244 29334By making a booking with Ahmedabad Airport Cab, the customer acknowledges and agrees to the applicable booking, payment, modification and cancellation terms stated above.